Messages from a WhatsApp Business sender, with a link to open the document.
WhatsApp, SMS & Email Integration
Business messaging for organisations in Uganda: quotations, invoices, receipts and notices sent by WhatsApp, SMS and email, straight from the system that created them.
Send QT-0142 by
WhatsApp
SMS
Email + PDF
SC
Your company
WhatsApp Business
Hello Jane, your quotation QT-0142 is ready. Tap the link to view it.
Quotation QT-0142Open document
Delivered ✓✓
Sent on 3 channelsWhatsApp, SMS and email
What it covers
Reach people where they read.
One click sends the document on every channel the customer uses.
SMS
Text messages to local numbers through Africa's Talking, for receipts, reminders and alerts.
Email with PDF
Branded emails with the document attached as a PDF and a link to view it online.
Secure document links
Customers open quotations, invoices and receipts online, no login needed.
Your own wording
Edit the email and text templates, with the customer's name and document details filled in.
Know what was sent
See which channels went out and which need attention, such as a missing phone number.
Automation
Messages that send themselves.
Small flows that replace calls, printouts and manual follow ups.
Quotation to the customer
- Quotation ready
- WhatsApp + email
- Customer opens it
Rent reminder
- Rent overdue
- Email or SMS reminder
- Tenant pays
Ticket update
- Ticket assigned
- SMS to staff
- Work started
In practice
Where messaging is built into Smart Suite.
Channels are switched on once in the Integration settings, then used across modules.
Sales
Quotations, sales orders, delivery notes, invoices and receipts by email, SMS or WhatsApp, manually or at each stage.
Property Management
Rent invoices, receipts, reminders, inspection notices and announcements to tenants and owners.
Operations
SMS to the people working on a help desk ticket.
Inventory
Approvers are emailed when stock operations are submitted, and the submitter hears the decision.
Your own software
We add WhatsApp, SMS and email to systems you already run.
How we work
From assessment to monitoring.
Every integration follows the same five steps.
- 01
Assess
Map your systems, data and the process you want to automate.
- 02
Design
Agree what moves where, when, and who is notified.
- 03
Build
Connect the systems with APIs, webhooks or middleware.
- 04
Test
Run real scenarios end to end before go-live.
- 05
Monitor
Watch the connection and support it after launch.
FAQ
Questions, answered.
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